Refund policy

Thank you for shopping with La Gioconda.


Return Policy:

-Returns will be issue refunds in the form of a digital store credit.

-If you are not completely satisfied and your order qualifies, we accept return (USA only) with 14 days after delivered. We do not accepted international return.(outside USA).International items do not qualify for returns/exchanges. 

-To start a return, you can contact us at If your return is accepted, we’ll send you where to send your package.You can continue the return process. Items sent back to us without first requesting a return will not be accepted.

-To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,unstained and unperfumed (This includes pet hair, body odor and makeup stains). All merchandise must have all tags including any La Gioconda hangtags, attached. You’ll also need the received or proof of purchase.

We do not offer return labels but hope to as we grow in the future!

-You can always contact us for any return question at

- Once your return arrives to us, please allow up three to ten days  for processing.

- Items return past 14 days grace period will not be eligible for return and you will be responsible for postage back to you.

-Any original shipping fees are non refundable.

-Items returned that do not meet the above requirements will not be issued a accept and you will be responsible for postage back to you.

-Non-La Gioconda items sent to us will be donated upon receipt. 

Damages and issues
-Please inspect your order upon reception and contact us within 3 days , if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

-All defective merchandise must be reported to us at 

-Merchandise that has been washed cannot be accepted for store credit return.

FINAL SALE ITEMS: The following items are non-returnable. 
  • Any item purchased with promo codes. NO EXCEPTIONS
  • All accessories
  • All Swimwear
  • All masks
  • All jewelry
  • All intimates 
  • All bodysuits  
Cannot be return for any reason.If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exception. 
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-mail. You may then place an order for the desired size using your store credit. 


When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
  • Confirm that the shipping address you entered in is correct.
  • Visit your local USPS office with tracking handy to see where the mail man dropped off your package
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.